What is the TWINS Financial Hardship Service?
Our Financial Hardship Programme
We are a private, family-operated nursing company specialising in care for individuals with ileoanal pouches (ipouch) and stomas, as well as surgical wound care, and bowel and urinary continence. We are committed to providing all individuals, regardless of their financial circumstances, with access to compassionate and expert support. To accommodate those experiencing financial hardship, we offer a range of payment options, enabling people to spread the cost and continue to receive high-quality services.
Tailored Payment Solutions
Flexible Monthly Instalment Plans
For those who face some financial issues and simply need extra time to pay for their care, we offer instalment plans for 3, 6, 9 or 12 months.
A single one-off £2 admin fee will be applied to cover processing costs.
No hidden interest beyond the admin fee.
We’ll work with you to set up a schedule that fits your budget.
Discounted/reduced prices
We understand that some patients may face moderate financial hardship (for example, those relying on food banks or universal credit). To support you, we offer tailored payment solutions.
In these cases, we will discuss whether reduced fees or monthly instalments are most suitable, and what discounts we can reasonably accommodate as a family business.
Your contribution will be determined according to your individual financial circumstances.
To ensure this service reaches those who truly need it, we will ask for confirmation of financial status.
3. TWINS Care – Affordable Healthcare Subscriptions
If you need prolonged support but are facing financial hardship, an affordable monthly subscription is also available (Learn more about our TWINS Care Subscriptions).
You can sign up for a minimum of 3 months or a maximum of 12 months. Terms and conditions apply (Learn more about our TWINS Care Subscriptions).
The cost of the subscription is as low as £25 a month. This is less than 83p a day.
Free-of-Charge Support
Free-of-charge or Pro Bono nursing support for those facing severe financial hardship – e.g. individuals who genuinely cannot afford any form of payment or instalments, such as those experiencing homelessness, or living in absolute poverty (lacking sufficient resources to meet basic needs like food, shelter, and clothing), etc.
To ensure this service reaches those who truly need it, we will ask for confirmation of financial status.
TWINS Appointment Raffles
Starting in early 2026, we’ll be launching TWINS appointment raffles where you can purchase unlimited tickets, and one lucky winner will receive a free appointment with one of our stoma and ipouch nurse specialists. The appointment can take place as a home visit in London, an in‑person consultation at our London clinic locations, or a virtual session via video or telephone call from the comfort of your home. You can contact our team for more information.
How We Fund This Service
We offer this support because we believe everyone deserves access to care, regardless of financial circumstance. To keep this programme available for those who genuinely need it, please only apply if you are experiencing real financial difficulty.
The financial hardship program is funded by:
Our own financial contributions.
Our clinicians' unpaid professional time and expertise.
Compassion, selflessness, and commitment to inclusive care.
Donations account for a minor portion of our financial hardship support.
If you or your loved ones are experiencing genuine financial difficulty, please know that this service is here for you. And if you are in a position to help us continue reaching those who need it most, we welcome your support with open hearts.
Starting January 2026, we will ask for confirmation of financial status to ensure this service is available to those who truly need it.
See below on how to get involved and support us.
Below are the ways you can help us support those experiencing financial hardship…
(Click any of the pictures below to access the relevant section on the website.)
Self-Funded Financially Stable Clients & Health Insurance Clients
If you are financially stable or have access to private health insurance, we ask you to access our private Stoma or iPouch Nurse care via self-payment or insurance coverage. These self-funded streams help us sustain the services we provide, and allow us to dedicate more time, care and expertise to individuals facing genuine financial hardship.
By choosing private care, you are not only investing in high-quality, personalised support for yourself, but you’re also making space for someone else who truly cannot afford it.
Tailored Instalment Plans
We believe that everyone deserves the time, care, and expertise we provide, regardless of financial circumstances. That’s why we’ve introduced flexible instalment options to make our services more accessible.
You can choose to spread your costs over 3, 6, 9, or 12 months, depending on what works best for you. Each plan includes a small one-off £2 admin fee to help us process your payments efficiently while keeping costs manageable.
By selecting a tailored instalment plan, you're not just accessing our support, you’re helping sustain the very heart of what we do. Your commitment allows our team to invest deeper into each case, ensuring those facing hardship receive compassionate, expert care when they need it most.
Sign up for TWINS Care Subscription
Support our mission by subscribing to TWINS Care. Your subscription not only gives you access to 365 days a year of personalised support from our dedicated team, but also helps sustain our services and extend compassionate care to those experiencing financial hardship.
From expert guidance to emotional reassurance, we’re here every single day to help you navigate life with a stoma or ileo-anal pouch.
Your contribution empowers us to invest more time, expertise, and heartfelt care into the people who need it most.
Corporate Sponsorship & Funding Opportunities
Support our mission by partnering with TWINS through corporate sponsorship, service agreements, or collaborative initiatives. Whether you're offering financial support, in-kind contributions such as medical equipment or supplies, or co-developing patient-focused services, your involvement helps enhance the care we provide to individuals living with a stoma or ileo-anal pouch.
We welcome partnerships with organisations whose values align with our commitment to high-quality nursing care. Through corporate sponsorships, service agreements or collaborative projects, your support helps us sustain vital services, expand our reach, and dedicate more time, expertise, and compassion to those experiencing financial hardship.
Donations
We are part of a unique community of people whom we support throughout their journey, ensuring they do not face health inequalities due to financial hardship. Since embarking on our journey to deliver exceptional care to everyone, people have expressed wishes to support our cause by donating and helping us sustain our vital Financial Harship Services, so that we can continue to support more people facing financial hardship. If this is something you are interested in doing, please contact us so we can provide further information, or click to learn more.
Visit our store
By purchasing TWINS merchandise from our store, you’re directly supporting the compassion and care we offer every day. From mugs and scented candles to a range of beautifully personalised items, each product fuels the heart of our mission.
Every purchase helps sustain our services, enabling our team to invest more time, care, and expertise into supporting those facing financial hardship.
TWINS Appointment Raffles
Starting in early 2026, we’ll be launching raffles where you can purchase unlimited tickets and win a FREE appointment with our specialist nurses. Whether you’re buying raffle tickets to support a friend or for yourself, your participation helps us fund services for individuals facing genuine financial hardship. This exciting initiative is coming soon, and you can contact our team for more information.
