How do I access the services?

How do I access the services?

A private Specialist Nurse is available to everyone, including NHS patients! We are offering to help everyone and will not turn anyone away.

Private Care - Self-pay

You can pay directly, allowing you to access high-quality care as quickly as possible. This will enable you to book a consultation with a Specialist Nurse without delays.

While a referral letter from your GP or Consultant is advisable to help the Specialist Nurse better understand your problem, it is not always required, as you will be asked to complete a registration form - Patient Passport, with all your relevant past medical history, medications, allergies, etc., ensuring that the Specialist Nurse does not miss important information about your health when providing advice.

The Specialist Nurse can provide further details, including estimates of future costs.

Private Medical Insurance

You will need to obtain a pre-authorisation number from your insurer first, confirming that they agree for you to be seen by a private Specialist Nurse. Alternatively, your insurer may ask you to self-pay and then claim the expenses via their appropriate processes.

Most insurers cover care for short-term conditions, though this varies by insurer. Most health insurers cover the majority of care provided by private Specialist Nurses, but you should check your policy and ideally contact your insurer to confirm eligibility before booking an appointment.

Your insurer may have limits or excess on your policy, which they can provide details of in your documentation or if you contact them directly.

If you have medical insurance, the process for most patients is as follows:

1. Contact your insurer to confirm your policy coverage and obtain a pre-authorisation number.

2. Book an appointment with a Specialist Nurse and provide the name of your insurance company, your membership or policy number, and your pre-authorisation code or claim reference number. These details allow the Nurse Specialist to liaise directly with your insurance company for payment, so you can focus on your ipouch and/or stoma care optimisation journey.